Our subscription membership program DOG+ provides you with exclusive benefits and perks. Members will have access to unlimited 24/7 video telehealth calls with Dr Lisa’s team of vets to give you peace of mind when you need it. Our telehealth service is available 365 days of the year. Because pet care doesn’t take days off.

Membership also includes:

• Free shipping on all orders
• A gift with every purchase
• Early access to new products & promotions
• Exclusive offers
• A present on your dog’s birthday

• Unlimited 24/7 video telehealth calls
• Free shipping on all orders
• A gift with every purchase
• Early access to new products & promotions
• Exclusive offers
• A present on your dog’s birthday

Our team of vets are able to provide veterinary advice for dogs, cats, and other domestic pets. Our team can also provide general advice on exotic pets and wildlife.

Vet telehealth is a service that provides virtual veterinary care through video call or live text chat. Our service allows you to consult with a vet from wherever you are. Our vets can triage your pet, give first aid advice and provide you with an action plan should next steps be required.

Our team of vets are available to you 24/7, every day of the year. Yes, even late nights, weekends, and public holidays. Whenever you have a question, we’re here to help.

Our telehealth service should not replace your pet’s GP or emergency hospital. Instead our vets can give you quick advice within minutes and give you peace of mind. Our vets will give you an action plan and care instructions tailored to your pet.

To connect with a vet, you will need an active DOG+ membership. In your Account, simply click on the TALK TO A VET button and you will be connected to a vet within minutes.

Our team of vets can recommend over-the-counter treatments, however they will be unable to write prescriptions as they have not physically examined your pet. For prescriptions, please contact your local vet or emergency hospital.

Our team are all practising vets who are Australian board-registered. Our team has worked in clinics around Australia for over 10 years. 

Our telehealth service should not replace your pet’s GP or emergency hospital. Our vets will assist with triage, first aid advice and can provide a general action plan.

Our vets can give advice on problems or questions relating to:

• Pre-existing health conditions
• Skin and coat
• Vomiting
• Irregular stools or diarrhoea 
• Coughing or breathing changes
• Eyes, ears, nose
• Teeth and mouth
• Wounds, cuts, injuries
• Limping
• Odours
• Behavioural issues, including barking
• Weight changes
• Increased or decreased drinking
• Increased or decreased eating
• Ingestion of potential toxins or foreign material 
• And any other questions you may have

For serious emergencies, please seek urgent in-person veterinary care — contact your local vet or emergency hospital immediately for the following:

• Altered consciousness 
• Breathing difficulty
• Pale or bluish gums 
• Severe bleeding
• Ongoing seizures 
• Inability to walk normally 
• Reduced or absent urination 
• Severe abdominal pain or swelling
• Trauma (e.g. motor vehicle accident, falls, bite wounds)
• Snake bites, tick paralysis

The vet will call you back on the phone number that you provided. 

Yes you will receive a summary of your consultation via email once it has concluded. Please keep this for your records and share it with your GP or emergency hospital.

Your membership will auto-renew after one year. If you would like to cancel, you can do this in your Account. If you cancel your membership it will still be valid for the remainder of your 12 month membership and it will not auto-renew. 

Currently, our DOG+ membership and telehealth service is only available for customers within Australia. We are hoping to expand the program and service soon, so stay tuned!